What if Healthcare Marketers used a CRM like Livserv?
In today’s competitive and growing healthcare industry, building and maintaining strong relationships with patients is more important than ever. That’s where Livserv, our Customer Relationship Management (CRM) company, comes in. Our unique approach to healthcare marketing includes live chat CRM solutions that provide personalized experiences for patients.
In this blog post, we’ll explain why healthcare marketers need Livserv’s live chat integration and how other healthcare companies can utilize our live chat CRM solutions to enhance their CRM capabilities.
Key role of Livserv’s live chat in healthcare marketing
The use of CRM in the healthcare sector is continuously expanding to improve patient engagement and relationship management in the pursuit of brand loyalty, customer happiness, and trust.
Livserv’s healthcare CRM is a management system curated exclusively to achieve the primary objective of engaging, acquiring, and retaining patients. Let’s quickly go over the role that Livserv’s live chat customer service software plays in healthcare marketing
- Engages with each lead that enters the CRM.
- Daily performance of the telemarketing team is monitored by QA.
- With the information provided by the hospital, sends promotional messages via WhatsApp and email blitz to all of the current prospects that enquired and cold leads who haven’t visited after enquiring.
- Keeps track of every Ring-No-Response customer and sends out a promotion message every two days.
- Every in-patient billed by Livserv will have its billing activity tracked.
No matter what sector you are employed in, you must provide your clients with individualized attention. Coordinations in healthcare are substantially enhanced by the usage of CRM, a positive relationship with the patient can result in greater participation, increased trust, and ultimately higher efficiency. Therefore, we can assure you that Livserv will result in an improved customer service experience.
When your workforce is relieved of tedious, manual activities, they will be more delighted and productive. Process automation lowers the possibility of mistakes and guarantees that necessary procedures are done. The correct CRM solution may help you cut expenses and increase profitability by optimizing your processes and getting rid of pointless stages. And this is how you can make the most efficient out of Livserv’s CRM. It will ensure proactive live chat customer support and target leads even without a website.
Additionally, Livserv’s fully managed live chat will equip you with real human agents available to you around the clock who will be regularly trained to meet the needs of your business.
Wrapping Up
Thus, we can state that relationship management in the healthcare sector is crucial for both healthcare providers and patients, and Livserv’s CRM with managed live chat services will help your healthcare system in managing client relationships which are crucial to sustaining the cutthroat medical industry.
Mr. Prassanna Kumar is Industry veteran with in-depth experience in managing 24×7 chat agents and different marketing activities. He has experience at growing brands in different industry verticals. You can connect with him at his linkedin profile