Livserv provides your website with a chat service that completely enhances an online visitor's experience. Our agents are professionally trained to understand the context of your industry well enough to convert an online enquiry into a lead live on your website.

What differentiates Web Communication Channel from others ?

It is a unique feature of a "text based communication interface" appearing on the screen embedded into the corresponding website. As the visitor opens your site he/she is pleasantly greeted just as your staff would greet a visitor who physically walks into your establishment. The Livserv channel adds a personal touch to the website. Livserv service based sites are different from other sites, where the customer is required to click a button to initiate a chat because studies have indicated that most visitors do not click on the click-to-chat button!

How can you avail Livserv ?

If you are interested, you can avail Livserv services on your website for 7 days on a free trial basis, before deciding, once you register with us on payment of one time set up charges. Our online CSR will guide you through the process.

Why not employ our own agents ?

If you plan to employ your own agents, first you need to either buy or license the application software on a per agent/per seat basis and pay for the same. But Livserv Services already include this cost, and there is no separate per agent charge. Most of the Livserv clients are the marketing/ sales division of a company, who would like to look on to this service as an extension of their marketing activities, rather than as a technology tool.

Our product has evolved out of extensive study and development for the past three years and can claim to be the numero-uno in features, versatility and delivery.

What is the value of this service to my business ?

Our Live Agents follow a 3 step process:

• ◆ They greet every visitor that comes to your website
• ◆ They provide customer service during the visitor's stay on your web site
• ◆ Through this process, they increase your sales and leads.

The results speak for themselves.

Why Livserv ?

Generally many sales are lost at the point of ordering, clients get understandably edgy about their queries about specific features or capabilities of their purchase, leading to shopping cart abandonment. Many clients are hesitant in purchasing even if they have only one unanswered question. By providing live support using 'Livserv', assistance can be provided to them in that final hurdle between the lead and the sales closure.

Who is the Livserv Agent ?

A Live Agent is like your own employee located at a remote contact center who greets, provides customer services and executes your sales scripts. He would be a highly skilled and professional website sales agent providing you virtual business support. Traditionally you would have your sales agent available within the premises or in majority of the instances sitting next door to you. But with the introduction of our Live Agent services you can have an online sales agent on your website, greeting your web visitors and generating leads for your business. All this, for only a marginal cost.

How Does it work?

Our business model allows you to have a real-time online interaction with your customers on your website, thus giving the customers a personalized experience!

First, we send you a piece of code which you upload on to your web pages. This begins to monitor your site recording visitors, who they are, where they come from, what were the referral sites, what were the key words they used to reach you and other such details. This information is then used to assess the potential customers from the "I'm-here-by-mistake" visitor.

Second, we now upload our interactive window on to your web site. A visitor on your website will now be pleasantly greeted by our Live Agent. It’s text based so as to be as non-intrusive as possible. Our agents will be fully trained on the content in your web pages and other further information you provide us, as per the package you choose.

And lastly, the transcript of the conversation with all visitors will be sent to you on a daily basis and your comment on them noted until we feel we have built up a sufficient knowledge base.