Updated: April 1, 2025

This Privacy Policy ("Policy") applies to all products and services offered by LivServ Technologies Pvt Ltd ("LivServ," "we," or "us"). By using our services, you agree to the collection and use of information in accordance with this Policy.

If you have any questions, please contact us at support@livserv.com.

1. Information We Collect and How We Use It

1.1 Information You Provide

When you interact with LivServ services, you may provide us with personally identifiable information ("Personal Information"), including but not limited to:

• Name, email address, phone number, and contact details
• Account credentials (e.g., username, password)
• Payment information (credit/debit card details)
• Information about Agents you authorize to use the Service

This information is used for account creation, subscription management, customer support, and secure transactions.

By providing this information, you represent that you are authorized to do so and consent to its collection, storage, use, and disclosure as outlined in this Policy.

1.2 Cross-Border Transfers

Personal Information may be processed and stored in servers located in Singapore, the United States, Canada, Germany, the Netherlands, and other jurisdictions. Privacy and data protection laws in these regions may differ from those in your country of residence.

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable secure login and account functionality
• Personalize content and advertisements
• Store user preferences
• Improve your browsing experience

You may disable cookies via your browser settings; however, some features of our Service may not function properly if cookies are disabled.

For more details on cookies, visit AboutCookies.org.

1.4 Log Information

Our servers automatically record information such as IP address, browser type, operating system, date/time of access, and cookie data to help us improve service performance and security.

1.5 User Communications

When you contact LivServ (e.g., via email or chat), we may retain your messages and information to respond to inquiries, provide support, and improve our offerings.

1.6 Marketing Communications

LivServ customers may receive occasional product updates or marketing communications. You may opt out anytime by following the unsubscribe instructions or contacting us directly at support@livserv.com.

1.7 Non-Identifiable Data & Aggregated Insights

We collect non-identifiable statistical information (e.g., site traffic, user behavior) for analytics, research, and marketing optimization. Such data does not identify individuals.

2. Instagram and Meta Platform Integration

When you use LivServ services in connection with Instagram (including Messenger or other Meta platforms), we may collect and process certain information from your Instagram account in accordance with Meta's Platform Policies. This may include:

• Public profile details (e.g., username, profile ID, profile picture)
• Messages and engagement data for chatbot or customer support interactions
• Insights and analytics related to conversations and campaigns

How we use Instagram data:

• To facilitate communication between you and your customers via Instagram
• To deliver chatbot automation, support services, and engagement tracking
• To improve the effectiveness of LivServ services

Important Notes:

• We do not sell, rent, or trade your Instagram data.
• Data is processed securely in compliance with Meta's Developer Policies.
• You can revoke LivServ's access to your Instagram data at any time via your Meta account settings.

For more details on how Instagram/Meta handles your information, please review Meta's Privacy Policy https://privacycenter.instagram.com/.

3. Information Sharing

LivServ does not sell or lease your Personal Information. We only share data in the following circumstances:

• With your consent
• With trusted third-party service providers (e.g., payment processors, cloud storage, analytics partners) who require access to perform business functions
• For legal compliance (laws, regulations, court orders, or enforceable government requests)
• For fraud prevention, security, or safety
• During corporate transactions (merger, acquisition, or sale of assets, subject to notice and updated policy terms)

We may share aggregated, non-identifiable data with partners for research, reporting, or marketing.

4. Data Integrity & Retention

• We process Personal Information only as necessary to provide or improve services.
• Customers may update or correct their information via their LivServ account.
• We retain data as long as needed to deliver services and comply with legal obligations.

5. Security

LivServ takes reasonable steps (technical, organizational, and administrative) to protect Personal Information from unauthorized access, loss, misuse, or alteration. However, no electronic transmission is 100% secure. Please exercise caution when sharing information online.

6. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect information from children. If we become aware that a child has provided personal data, we will promptly delete it.

7. Third-Party Services

This Policy applies only to LivServ's services. We are not responsible for the privacy practices of third parties linked to or integrated with our services. Please review their privacy policies separately.

8. Changes to This Policy

LivServ may update this Privacy Policy from time to time. Updates will be posted on this page, and significant changes may be communicated via email. Continued use of our services constitutes acceptance of the revised Policy.

📩 Contact Us

For questions or concerns about this Privacy Policy, please contact:
support@livserv.com