{"id":85,"date":"2022-11-23T09:33:48","date_gmt":"2022-11-23T09:33:48","guid":{"rendered":"https:\/\/livserv.com\/blog\/?p=85"},"modified":"2022-12-06T15:54:10","modified_gmt":"2022-12-06T15:54:10","slug":"which-has-a-better-edge-full-ai-chatbot-or-a-combination-of-ai-human-live-chat","status":"publish","type":"post","link":"https:\/\/livserv.com\/blog\/2022\/11\/23\/which-has-a-better-edge-full-ai-chatbot-or-a-combination-of-ai-human-live-chat\/","title":{"rendered":"Which Has A Better Edge: Full AI Chatbot Or A Combination Of AI &#038; Human Live Chat?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The use of Artificial Intelligence (AI) has shown itself to be an asset for businesses. Even in customer support online, the use of AI Chatbot has proven to increase leads, automate customer inquiries and streamline workflow at low budget.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Going by the popular opinion below,\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"color: #3366ff;\">68% of consumers like chatbots<\/span> because they provide quick answers. (Userlike)<\/span><\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-medium wp-image-122 alignleft\" src=\"http:\/\/livserv.com\/blog\/wp-content\/uploads\/2022\/09\/AI-Human-stats-300x188.png\" alt=\"\" width=\"300\" height=\"188\" srcset=\"https:\/\/livserv.com\/blog\/wp-content\/uploads\/2022\/09\/AI-Human-stats-300x188.png 300w, https:\/\/livserv.com\/blog\/wp-content\/uploads\/2022\/09\/AI-Human-stats.png 372w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">AI-powered Chatbots are projected to handle 75-90% of healthcare &amp; banking queries by 2022. (CNBC)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">However, the question remains, <strong><em>has AI progressed enough that it can work independently without human intervention?<\/em><\/strong> Probably not.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong><em>Livserv provides a hybrid model of AI and humans live chat options<\/em><\/strong> for any business in any industry setting up their online channels &#8211; websites or social media like Facebook, WhatsApp &amp; more.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-126 alignleft\" src=\"http:\/\/livserv.com\/blog\/wp-content\/uploads\/2022\/09\/AI-Human-stats-2-300x181.png\" alt=\"\" width=\"300\" height=\"181\" srcset=\"https:\/\/livserv.com\/blog\/wp-content\/uploads\/2022\/09\/AI-Human-stats-2-300x181.png 300w, https:\/\/livserv.com\/blog\/wp-content\/uploads\/2022\/09\/AI-Human-stats-2.png 483w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Here are some <a href=\"https:\/\/livserv.com\/features.html\">features of Livserv<\/a> that require humans and AI to go hand in hand.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Live chat transfer<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Livserv provides 24*7 customer support with the help of AI bots and human agents. Users can connect with the AI bot, and the human agents step in when they require human assistance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This mode helps in filtering out potential leads too. <strong><em>The live human agents can promptly transfer high-potential leads to business representatives in real-time.\u00a0<\/em><\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Filtering out high-potential leads from other inquiries or interactions requires humans. And using AI bots ensures that the customers get quick responses and reduces the agents&#8217; workload.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Facebook or WhatsApp integration<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If the online business has ongoing marketing campaigns on Facebook\/WhatsApp, LivServ can connect their live customer support module with the campaign.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, now if users have any queries about these campaigns, then the AI bots and live agents can both handle the queries efficiently. This way, visitors can ask their questions and get them answered quickly as possible.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Online marketing campaigns suffer from ROI because of non-availability instant query resolution. Using Livserv\u2019s hybrid module will ensure that the ROI on marketing campaigns are high and that most people can benefit from them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The availability of agents along with the chatbots proves to be crucial as the live agents can filter out genuine queries and forward them to the healthcare representative.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Manage appointments and calls<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Leads can connect to your business over a phone call also. The live agents can initiate a call between them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore,<strong><em> the inclusion of AI chatbot in medical or professional services industry can make booking and rescheduling appointments easy<\/em><\/strong>. It makes the process hassle-free and quick.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Analyzing user data<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The hybrid model collects statistics like city, country, date, IP address, and so on during the chat sessions. This information is further helpful for businesses as they can study the trends and make crucial marketing decisions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the e-commerce sector, the use of AI can help humans analyze buying trends, understand their customer&#8217;s buying tendencies and help personalize the process for them and retain customers. Now, here AI can help you explore the data. However, the decisions after that require humans.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/livserv.com\/Request-for-quote.html\">Try Livserv for free<\/a>. Get 14-day trial to integrate Livserv hybrid chat module to your website or social media pages and get only hot leads to follow! <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The use of Artificial Intelligence (AI) has shown itself to be an asset for businesses. Even in customer support online, the use of AI Chatbot has proven to increase leads, automate customer inquiries and streamline workflow at low budget.\u00a0 Going&hellip; <a href=\"https:\/\/livserv.com\/blog\/2022\/11\/23\/which-has-a-better-edge-full-ai-chatbot-or-a-combination-of-ai-human-live-chat\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":86,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[3,39,24,25,6,22,40,38,28,36,17,32,27,19,33,31,42,21],"class_list":["post-85","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-24-7-live-chat-benefits","tag-ai-chat-bot","tag-best-live-chat-platforms","tag-chat-module-for-website","tag-chatbot-crm-integration","tag-chatbot-for-website","tag-chatbot-service","tag-crm-with-a-chatbot","tag-integrate-chatbot-in-website","tag-integrate-live-chat-with-crm","tag-live-chat-agent-service","tag-live-chat-agents-service","tag-live-chat-software-for-small-business","tag-live-chat-software-for-website","tag-managed-live-chat-service","tag-outsourced-live-chat-agent","tag-strategic-presales-processes","tag-web-based-chat-software-live-chat-support-services"],"_links":{"self":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/comments?post=85"}],"version-history":[{"count":10,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/85\/revisions"}],"predecessor-version":[{"id":185,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/85\/revisions\/185"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/media\/86"}],"wp:attachment":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/media?parent=85"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/categories?post=85"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/tags?post=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}