{"id":75,"date":"2022-09-22T10:23:59","date_gmt":"2022-09-22T10:23:59","guid":{"rendered":"https:\/\/livserv.com\/blog\/?p=75"},"modified":"2023-03-27T11:07:29","modified_gmt":"2023-03-27T11:07:29","slug":"the-purpose-of-ai-bot-integration-with-live-human-chat","status":"publish","type":"post","link":"https:\/\/livserv.com\/blog\/2022\/09\/22\/the-purpose-of-ai-bot-integration-with-live-human-chat\/","title":{"rendered":"The Purpose Of AI Bot Integration With Live Human Chat"},"content":{"rendered":"

Why Not Only Bot? Why Not Only Humans?<\/strong><\/span><\/h2>\n

 <\/p>\n

Chat is transcending itself into business communication and has already become the most-used channel of communication. Every two in three online businesses depend upon chat solutions to engage with their website visitors.\u00a0<\/span><\/p>\n

It is mainly because customers look for immediate answers<\/em><\/strong>, and are better engaged with the introduction of Live Chat<\/a> and Chatbots as a channel for customer support.\u00a0<\/span><\/p>\n

But with the multiplicity of choices, businesses are left confused in choosing an agent-operated live chat<\/a> or one with chatbots. Some may actually need both, whereas many do not realize it!\u00a0<\/span><\/p>\n

How do they differ and how will each help you deliver an enhanced support experience and ultimately deliver your business goals? Let\u2019s jump right into it.<\/span><\/p>\n

Live Chat Vs Chatbots\u00a0<\/span><\/h2>\n

Usually, managed live chat<\/a> refers to customer engagement through human-to-human interaction, unlike AI-powered chatbots that automate responses to support queries.\u00a0<\/span><\/p>\n

Together, Live chat<\/a> and chatbots can provide a high-quality customer support experience<\/em><\/strong>. Let\u2019s draw comparisons based on use-cases:\u00a0<\/span><\/p>\n\n\n\n\n\n\n\n\n\n
Feature Face-Off<\/b><\/td>\nLive Chat\u00a0<\/b><\/td>\nAI Chatbot<\/b><\/td>\n<\/tr>\n
24\/7 support<\/span><\/td>\nVery few providers like Livserv offer 24\/7 agent support for businesses.\u00a0<\/span><\/td>\nAl chatbots are designed to stay active 24\/7 and resolve inquiries.\u00a0<\/span><\/td>\n<\/tr>\n
Handling complex issues<\/span><\/td>\nComplex customer support issue requires personalized communication.\u00a0<\/span><\/p>\n

Livserv provides well-trained agents to act in accordance with your brand value.\u00a0<\/span><\/td>\n

Though chatbots are now powered by Artificial Intelligence (AI) and Machine Learning (ML), chatbots are yet to evolve and resolve complex customer queries.<\/span><\/td>\n<\/tr>\n
Response time<\/span><\/td>\nLivserv offers first-in-class round-the-solutions that offer less than 50 seconds of response time.\u00a0<\/span><\/td>\nUndoubtedly, AI chatbots respond quickly and simulate pre-loaded instructions.\u00a0\u00a0<\/span><\/td>\n<\/tr>\n
Personalized response<\/span><\/td>\nLive chat<\/a> powered by human agents is a clear winner to empathize with your customers in a real way.\u00a0\u00a0\u00a0<\/span><\/td>\nAI-powered chatbots save customer data, provide contextual support, and send proactive messages.<\/span><\/td>\n<\/tr>\n
Customer satisfaction<\/span><\/td>\nLivserv agents are capable of understanding the mood and tone of the customer and are skilled in delivering the right support to the customers.\u00a0<\/span><\/td>\nHowever, we have also seen that instant responses also boost customer satisfaction and chatbots are extremely capable of doing it.\u00a0<\/span><\/td>\n<\/tr>\n
Cost-efficiency<\/span><\/td>\nLive chat customer service platform<\/a> is the best fit as it can connect prospects directly to the business owners.\u00a0<\/span><\/p>\n

However, the cost of the agent-operated chat is higher. Yet it remains truly cost-effective as it enhances the overall customer experience.\u00a0<\/span><\/td>\n

It suits businesses that have a huge volume of incoming queries.\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\"\"<\/p>\n

Livserv Hybrid Chat Solution<\/span><\/h2>\n

Despite a hostile takeover of AI chatbots over agent-powered live chat for cost-effectiveness, Live Chat<\/a> and Chatbots still co-exist.\u00a0<\/span><\/p>\n

Today, businesses use a combination of both, where customers can get answers tailored to their previous interactions from the bots but can be also redirected to live agents if required to continue the conversation.<\/span><\/p>\n

A combination of managed Live Chat<\/a> and Chatbots helps businesses entertain huge volumes of inquiries and at the same time provide personalized attention to every customer in real-time.\u00a0<\/span><\/p>\n

Further, chat providers like Livserv<\/em><\/strong><\/a> offer useful integrations to provide customer support on a wide range of online channels like Facebook, WhatsApp<\/a>, Instagram & more.\u00a0<\/span><\/p>\n

Try Livserv for free<\/em><\/strong><\/a> and see improvement in customer engagement!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Why Not Only Bot? Why Not Only Humans?   Chat is transcending itself into business communication and has already become the most-used channel of communication. Every two in three online businesses depend upon chat solutions to engage with their website… Continue Reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":79,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[30,24,25,22,28,23,27,19,20,29,26,21],"class_list":["post-75","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-ai-bot-integration-with-live-human-chat","tag-best-live-chat-platforms","tag-chat-module-for-website","tag-chatbot-for-website","tag-integrate-chatbot-in-website","tag-live-chat-online-website","tag-live-chat-software-for-small-business","tag-live-chat-software-for-website","tag-live-chat-website","tag-live-human-chat-vs-chatbots","tag-online-chatting-application","tag-web-based-chat-software-live-chat-support-services"],"_links":{"self":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/75","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/comments?post=75"}],"version-history":[{"count":6,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/75\/revisions"}],"predecessor-version":[{"id":218,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/75\/revisions\/218"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/media\/79"}],"wp:attachment":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/media?parent=75"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/categories?post=75"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/tags?post=75"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}