{"id":59,"date":"2022-10-14T09:13:47","date_gmt":"2022-10-14T09:13:47","guid":{"rendered":"https:\/\/livserv.com\/blog\/?p=59"},"modified":"2023-03-31T11:18:00","modified_gmt":"2023-03-31T11:18:00","slug":"target-hot-leads-only-with-dedicated-live-chat","status":"publish","type":"post","link":"https:\/\/livserv.com\/blog\/2022\/10\/14\/target-hot-leads-only-with-dedicated-live-chat\/","title":{"rendered":"Target HOT Leads Only With Dedicated Live Chat"},"content":{"rendered":"

Nowadays, <\/span>79% of customers prefer live chat<\/span><\/a> to any other communication medium on a website.<\/span><\/p>\n

Therefore, it must be something which every online business should have.<\/span><\/p>\n

But, when all that a Live Chat<\/a> tool does is deliver visitor information to your CRM for further follow-up, what are leading Live Chat<\/a> providers doing differently?\u00a0<\/span><\/p>\n

Sales teams across businesses have constraints over their budget. They are supposed to pick prospective leads and not fight the entire lead conversion war!\u00a0<\/span><\/p>\n

The leads are cold, warm, or hot. The issue arises in identifying the prospective leads.\u00a0<\/span><\/p>\n

While Cold Leads have no idea what your business is, investing your in-house resources in chatting with them and explaining your products\/services will only drain the sales budget.\u00a0<\/span><\/p>\n

We even have a category called Warm Leads who have engaged with your content on social media. They have an idea of who you are but want more engagement before conversion.\u00a0<\/span><\/p>\n

It is again a red flag for your sales team as interacting and engaging with them do not guarantee conversions.\u00a0<\/span><\/p>\n

Hot Leads are different. They\u2019re already interested and looking for a slight nudge to convert.\u00a0<\/span><\/p>\n

Ideally, the entire focus of your in-house sales team must be on such Hot Leads.\u00a0<\/span><\/p>\n

But how to search for a needle in the haystack?\u00a0<\/span><\/p>\n

What is Live Chat or Live Interaction Support<\/a>?\u00a0<\/span><\/h2>\n

Live chat<\/strong><\/em><\/a> is an online communication app that enables you and your website visitors to chat in real-time.<\/span><\/p>\n

Live chat customer service management<\/a> is a great alternative to phone calls or emails. All you or your visitors need to do is to type the message inside the chatbox and send it.\u00a0<\/span><\/p>\n

At Livserv<\/a>, we refer to the Live Chat tool as a Live Interaction Support team<\/a><\/em>.<\/strong>\u00a0<\/span><\/p>\n

Usually, our Live Chat Interaction Support Team<\/a> is tasked with:\u00a0<\/span><\/p>\n