{"id":197,"date":"2023-01-21T07:55:23","date_gmt":"2023-01-21T07:55:23","guid":{"rendered":"https:\/\/livserv.com\/blog\/?p=197"},"modified":"2023-03-22T13:53:05","modified_gmt":"2023-03-22T13:53:05","slug":"how-to-leverage-crm-integration-with-livservs-live-chat-for-enhanced-customer-targeting-edited","status":"publish","type":"post","link":"https:\/\/livserv.com\/blog\/2023\/01\/21\/how-to-leverage-crm-integration-with-livservs-live-chat-for-enhanced-customer-targeting-edited\/","title":{"rendered":"How To Leverage CRM Integration With LivServ\u2019s Live Chat For Enhanced Customer Targeting?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><em><strong>Integrating live chat with your business website or social media channels can help businesses in more than one way.<\/strong><\/em> It can increase engagement, improve customer satisfaction, and enhance customer experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, it is also crucial for businesses to work on customer targeting and retention. Managing customer interactions using CRM software or Customer Relation Management is one way.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CRM-based marketing that relied on traditional email marketing and SMS marketing is now getting replaced with sharing URL links via <a href=\"https:\/\/livserv.com\/whatsapp.html\">WhatsApp messages<\/a> (or any other media like QR codes) that would redirect your customers to a live chat webpage.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here a live chat agent is available 24\/7 who will interact and engage with customers as per the business objective without businesses even worrying about having a website!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It provides a complete view of customers and can help in automating communication. <em><strong>And when businesses combine live chat with <a href=\"https:\/\/livserv.com\/lead-nurturing.html\">CRM<\/a>, they can retain customers with 2x efficiency<\/strong><\/em> because only the most potential lead data is sent to your CRM while the rest is filtered out.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s see how you can get the most out of integrating <em><strong><a href=\"https:\/\/livserv.com\/\">LivServ<\/a><\/strong><\/em> chat with CRM.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How does <a href=\"https:\/\/livserv.com\/lead-nurturing.html\">CRM Integration<\/a> with LivServ work?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">LivServ chat can be integrated easily into any popular CRM like <a href=\"https:\/\/livserv.com\/lead-nurturing.html\">Hubspot, ZohoCRM, Salesforce, and more<\/a>. After integration,\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There will be visitors to the website. And whenever they have any queries, they can connect with the live chat available on the website.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now once the conversion is complete, LivServ will filter out the potential leads from all the other data.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For example, sometimes, people stumble upon the live chat feature or even the website by mistake, and they are not really thinking about the product or service.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Then there are people that are actually contemplating connecting with the business.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The latter is the potential leads for the business, while the former produces data that is not useful for the company.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/livserv.com\/\">LivServ<\/a> will filter out these prospects from the rest of the leads and transfer the data from these chat sessions to CRM. The other unqualified leads are stored in your Livserv user dashboard.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After that, the client can use the most potential lead data for further marketing and sales strategies.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now for sectors like healthcare and real estate, there are always inquiries of thousands. And out of these inquiries, only a select few are actually useful. So, it doesn\u2019t make sense to store all that data in CRM.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, Livserv saves considerable time and reduces costs in the process while enhancing the scope for customer targeting!\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/livserv.com\/Request-for-quote.html\"><em><strong>Start your 14-day free trial with us today.<\/strong><\/em><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>integrating CRM with the <a href=\"https:\/\/livserv.com\/Request-for-quote.html\"><em><strong>\u00a0hybrid model of chatbots and human agents like that of LivServ strives to customer service and sales <\/strong><\/em><\/a>\u00a0and reduce errors due to delay and lack of personalized attention<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integrating live chat with your business website or social media channels can help businesses in more than one way. It can increase engagement, improve customer satisfaction, and enhance customer experience.\u00a0 However, it is also crucial for businesses to work on&hellip; <a href=\"https:\/\/livserv.com\/blog\/2023\/01\/21\/how-to-leverage-crm-integration-with-livservs-live-chat-for-enhanced-customer-targeting-edited\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":198,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[34,3,4,39,24,25,45,43,41,28,44,23,46,42],"class_list":["post-197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-24-7-live-chat-agent-benefits","tag-24-7-live-chat-benefits","tag-24x7-chat-agents","tag-ai-chat-bot","tag-best-live-chat-platforms","tag-chat-module-for-website","tag-crm-integration","tag-crm-integration-with-chat","tag-customer-chat-chat-service","tag-integrate-chatbot-in-website","tag-integrating-chat-with-crm","tag-live-chat-online-website","tag-pre-sales-chat-service","tag-strategic-presales-processes"],"_links":{"self":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/comments?post=197"}],"version-history":[{"count":5,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/197\/revisions"}],"predecessor-version":[{"id":213,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/197\/revisions\/213"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/media\/198"}],"wp:attachment":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/media?parent=197"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/categories?post=197"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/tags?post=197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}