{"id":146,"date":"2022-11-02T11:31:09","date_gmt":"2022-11-02T11:31:09","guid":{"rendered":"https:\/\/livserv.com\/blog\/?p=146"},"modified":"2023-04-17T10:54:49","modified_gmt":"2023-04-17T10:54:49","slug":"the-pros-and-cons-of-an-in-house-and-outsourced-live-chat","status":"publish","type":"post","link":"https:\/\/livserv.com\/blog\/2022\/11\/02\/the-pros-and-cons-of-an-in-house-and-outsourced-live-chat\/","title":{"rendered":"The Pros and Cons Of An In-House And Outsourced Live Chat"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/livserv.com\/live-agent.html\">Live Chat<\/a> is one of the most cost-efficient and effective resources a company can have. <em><strong>The combination of AI and <a href=\"https:\/\/livserv.com\/live-agent.html\">human live chat agents<\/a> provides accurate and instant support.<\/strong><\/em> However, choosing between in-house <a href=\"https:\/\/livserv.com\/live-chat-software-alternative.html\">live-chat management<\/a> or outsourcing it to experts can be tough.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both options have their own advantages and limitations, and here we are going to analyze them to find out which is better.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Developing In-house <a href=\"https:\/\/livserv.com\/live-chat-software-alternative.html\">Live Chat<\/a> Handling Team<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When you\u2019re handling your<a href=\"https:\/\/livserv.com\/live-agent.html\"> live chat in-house<\/a>, you and the staff on your payroll are responsible for all the chat operations.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Pros:\u00a0<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your own employees will be entrusted with the face of your brand as they will only be the ones handling the <a href=\"https:\/\/livserv.com\/\">live chat<\/a>.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your organization is in control of all the operations, right from software to setting up and optimizing the <a href=\"https:\/\/livserv.com\/live-agent.html\">live chat<\/a>.\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Cons:<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When setting up an in-house team for <a href=\"https:\/\/livserv.com\/live-agent.html\">live chat<\/a>, you will have to either hire new people or train your existing employees. Both these require time and resources. Moreover, <a href=\"https:\/\/livserv.com\/live-chat-software-alternative.html\">the software for live chat can cost as well<\/a>. So, all of this together can be more expensive than outsourcing the job.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the in-house team isn\u2019t properly trained or equipped to handle <a href=\"https:\/\/livserv.com\/live-chat-software-alternative.html\">live chats<\/a> efficiently, then getting results is difficult.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There are various strategies and practices that make <a href=\"https:\/\/livserv.com\/live-agent.html\">live chats successful<\/a>. You\u2019ll have to take the time out to plan strategies, or the quality can be hampered.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">With an in-house team, you are paying a definite number of employees. Now, when there is a rush, the quality can suffer. And when the <a href=\"https:\/\/livserv.com\/\">live chat<\/a> is quiet, your employees are tied up for no reason.\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Outsourced <a href=\"https:\/\/livserv.com\/live-agent.html\">Live Chat<\/a> Providers<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In outsourcing, you can hire a team of experts outside of your business. Once they have understood your brand, they will talk, and you can relax!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/livserv.com\/live-chat-software-alternative.html\">LivServ&#8217;s live chat customer service platform<\/a> provides a combination of human agents and AI to provide the best results and around-the-clock support.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Pros<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be its implementation, setting up, or making improvements, <a href=\"https:\/\/livserv.com\/whatsapp.html\">LivServ&#8217;s live chat experts<\/a> can handle all the processes.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agents and bots work together to filter out genuine queries. High potential leads are filtered out from the rest and are conveyed to your team immediately.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can also view demographic data to understand your target audience more.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Moreover, when you are <a href=\"https:\/\/livserv.com\/live-agent.html\">outsourcing live chat agents<\/a> your work, you can decide on your basis what the team will handle and where you can come in. for example, you can hire them for advice or handle certain aspects of live chat.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><em><strong>LivServ provides a team of dedicated and skilled agents that can manage conversations well and drive results<\/strong><\/em>.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The cost is lower while outsourcing the work, as the <a href=\"https:\/\/livserv.com\/live-agent.html\">live chat service provider<\/a> will cover all the software and employee management costs.\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Cons<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When <a href=\"https:\/\/livserv.com\/whatsapp.html\">outsourcing live chat<\/a>, you are trusting them with your brand identity. It can be a tough choice.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data privacy can also be a concern. However, LivServ used patent-pending security protocols and encryption tools while collecting data.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">So, if you are a small company with a limited budget, you could <a href=\"https:\/\/livserv.com\/whatsapp.html\">outsource live chat support<\/a>. Handling <a href=\"https:\/\/livserv.com\/live-agent.html\">live chats<\/a> is not an easy task; it requires skill and expertise. Therefore, investing in quality support will get far better results.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/livserv.com\/\"><em><strong>Livserv is a 24\/7 live agent and AI chatbot<\/strong><\/em><\/a> provider service with industry experience of 13+ years. We have assisted several businesses across industries to leverage the most out of the present digital boom through quality live chat support integration services.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/livserv.com\/Request-for-quote.html\"><em><strong>We can help you offer live chat customer support on your website<\/strong><\/em><\/a> and even on social media pages like Facebook, WhatsApp, and Instagram, so that your customers can connect with you anytime, anywhere at their convenience 24\/7!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Live Chat is one of the most cost-efficient and effective resources a company can have. The combination of AI and human live chat agents provides accurate and instant support. However, choosing between in-house live-chat management or outsourcing it to experts&hellip; <a href=\"https:\/\/livserv.com\/blog\/2022\/11\/02\/the-pros-and-cons-of-an-in-house-and-outsourced-live-chat\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":147,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[3,24,25,22,28,17,32,27,19,33,31,21],"class_list":["post-146","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-24-7-live-chat-benefits","tag-best-live-chat-platforms","tag-chat-module-for-website","tag-chatbot-for-website","tag-integrate-chatbot-in-website","tag-live-chat-agent-service","tag-live-chat-agents-service","tag-live-chat-software-for-small-business","tag-live-chat-software-for-website","tag-managed-live-chat-service","tag-outsourced-live-chat-agent","tag-web-based-chat-software-live-chat-support-services"],"_links":{"self":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/comments?post=146"}],"version-history":[{"count":4,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/146\/revisions"}],"predecessor-version":[{"id":232,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/posts\/146\/revisions\/232"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/media\/147"}],"wp:attachment":[{"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/media?parent=146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/categories?post=146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livserv.com\/blog\/wp-json\/wp\/v2\/tags?post=146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}