managed live chat service

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Hybrid (AI Bots + Human Agents) Is The Future Of Customer Service

Posted on by livserv

Customer service is the bridge between customers and the business. Here users can interact with the company if they ever have queries or concerns.  But that’s not all.  It also helps in customer retention as well. Good interaction with the… Continue Reading →

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Which Has A Better Edge: Full AI Chatbot Or A Combination Of AI & Human Live Chat?

Posted on by livserv
AI and Human Bot service

The use of Artificial Intelligence (AI) has shown itself to be an asset for businesses. Even in customer support online, the use of AI Chatbot has proven to increase leads, automate customer inquiries and streamline workflow at low budget.  Going… Continue Reading →

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Integrate Live Chat With CRM To Recognize & Capture Visitors As Leads To Drive Sales

Posted on by livserv

The moment you end up shopping anything from Amazon, the customer relationships management (CRM) software automatically creates an order, forward shipping details, sends personalized notifications even after days of purchase, and eventually convinces you to come back for more.  Live… Continue Reading →

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How Omni Channel Integration Helps Customer Service And Lead Management

Posted on by livserv
integrate chat window in CRM

Businesses operate on various platforms today. That means their customers interact with them on various platforms like websites, Facebook, WhatsApp, Instagram, LinkedIn, and more.   Now, with all these channels, companies can find it difficult to deliver a consistent customer experience.… Continue Reading →

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The Pros and Cons Of An In-House And Outsourced Live Chat

Posted on by livserv
Inhouse chat agent

Live Chat is one of the most cost-efficient and effective resources a company can have. The combination of AI and human live chat agents provides accurate and instant support. However, choosing between in-house live-chat management or outsourcing it to experts… Continue Reading →