Customer service is the bridge between customers and the business. Here users can interact with the company if they ever have queries or concerns. But that’s not all. It also helps in customer retention as well. Good interaction with the… Continue Reading
The use of Artificial Intelligence (AI) has shown itself to be an asset for businesses. Even in customer support online, the use of AI Chatbot has proven to increase leads, automate customer inquiries and streamline workflow at low budget. Going… Continue Reading
The moment you end up shopping anything from Amazon, the customer relationships management (CRM) software automatically creates an order, forward shipping details, sends personalized notifications even after days of purchase, and eventually convinces you to come back for more. Live… Continue Reading
Businesses operate on various platforms today. That means their customers interact with them on various platforms like websites, Facebook, WhatsApp, Instagram, LinkedIn, and more. Now, with all these channels, companies can find it difficult to deliver a consistent customer experience.… Continue Reading
Live Chat is one of the most cost-efficient and effective resources a company can have. The combination of AI and human live chat agents provides accurate and instant support. However, choosing between in-house live-chat management or outsourcing it to experts… Continue Reading
Nowadays, 79% of customers prefer live chat to any other communication medium on a website. Therefore, it must be something which every online business should have. But, when all that a Live Chat tool does is deliver visitor information to… Continue Reading
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