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Increase Productivity Of Presales Team Through Human Chat Support

Posted on by livserv

The presales team of any company is essential to the success of a product or service. The more efficient and successful they are at their job, the better it is for the company. So, it is essential to increase their… Continue Reading →

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Livserv’s Interactive Support Team Helps Increase Brand Loyalty

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Today, customers want to interact with brands that provide more than just products or services. They want to interact with a brand that can also give them better customer service and meaningful resolution to their inquiries.  If companies can go… Continue Reading →

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How To Leverage CRM Integration With LivServ’s Live Chat For Enhanced Customer Targeting?

Posted on by livserv

Integrating live chat with your business website or social media channels can help businesses in more than one way. It can increase engagement, improve customer satisfaction, and enhance customer experience.  However, it is also crucial for businesses to work on… Continue Reading →

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Top 6 Customer Satisfaction Metrics To Measure The Success Of Live Chat Integration – Edited

Posted on by livserv

A live chat system can prove invaluable to any business. Apart from providing the convenience of interaction with businesses, live chat helps to build better customer acquisition strategies.  You may probably have a live chat system in place. But is… Continue Reading →

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WhatsApp On Healthcare Websites For Better Appointment Management And Patient Experience

Posted on by livserv

Recently, with the advancement of AI chatbots, healthcare companies, and medical organizations are using them to provide the best service for their patients and customers.  Effective healthcare chatbots can help solve some of the issues that customers frequently encounter when… Continue Reading →

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Hybrid (AI Bots + Human Agents) Is The Future Of Customer Service

Posted on by livserv

Customer service is the bridge between customers and the business. Here users can interact with the company if they ever have queries or concerns.  But that’s not all.  It also helps in customer retention as well. Good interaction with the… Continue Reading →

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Which Has A Better Edge: Full AI Chatbot Or A Combination Of AI & Human Live Chat?

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AI and Human Bot service

The use of Artificial Intelligence (AI) has shown itself to be an asset for businesses. Even in customer support online, the use of AI Chatbot has proven to increase leads, automate customer inquiries and streamline workflow at low budget.  Going… Continue Reading →

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Integrate Live Chat With CRM To Recognize & Capture Visitors As Leads To Drive Sales

Posted on by livserv

The moment you end up shopping anything from Amazon, the customer relationships management (CRM) software automatically creates an order, forward shipping details, sends personalized notifications even after days of purchase, and eventually convinces you to come back for more.  Live… Continue Reading →

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How Omni Channel Integration Helps Customer Service And Lead Management

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integrate chat window in CRM

Businesses operate on various platforms today. That means their customers interact with them on various platforms like websites, Facebook, WhatsApp, Instagram, LinkedIn, and more.   Now, with all these channels, companies can find it difficult to deliver a consistent customer experience.… Continue Reading →

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The Pros and Cons Of An In-House And Outsourced Live Chat

Posted on by livserv
Inhouse chat agent

Live Chat is one of the most cost-efficient and effective resources a company can have. The combination of AI and human live chat agents provides accurate and instant support. However, choosing between in-house live-chat management or outsourcing it to experts… Continue Reading →