The current innovations in digital marketing & sales have proven to be revolutionary in the healthcare unit.
Healthcare practitioners, hospitals, or health tech platforms can now provide the best customer support online with the evolution of conversational AI chatbots to automate tasks like appointments, or responding to frequently asked inquiries.
Medical professionals can increase interaction with their patients and improve the quality of customer support online with 24/7 managed live chat agents.
Today, online customer support in healthcare is looking for a hybrid chat solution that combines both AI chatbots & live chat agents.
LivServ is one such tool that medical professionals can use to enhance patient care while also providing effective patient interaction. Here is how LivServ live chat comes into play in the healthcare industry.
Live Chat Transfer
Everyone that interacts with your website, WhatsApp, or any other platform, many of them can be potential leads or are in actual need of medical assistance.
The live chat transfer feature helps our agents to transfer these chats to your medical professionals so that you can connect with them instantly.
- Time is valuable, especially in the healthcare industry. And the LivServ live chat customer service platform feature saves time in more than one way.
- It connects medical professionals with patients who want medical attention or advice without having to travel to a physical location without need.
- Moreover, everyone who interacts with the chat may not require an actual professional.
- They may have a generic question or may have stumbled upon it by mistake.
- All these instances are handled by skilled LivServ agents who monitor the live chat services 24/7.
- Business expansion and marketing is also a factor in the healthcare industry.
- LivServ’s live chat customer service integration can also filter out potential leads and inform them about various facilities or services like routine checkups, etc.
Manage Appointments
Everyone is busy these days. And while going on with the day-to-day activities, people often forget about things like doctor’s appointments, checkups, followups for recent procedures, etc.
Missing these events can affect a patient’s health.
Moreover, rescheduling appointments, again and again, hampers the productivity of the medical staff and delays the care patients require.
LivServ’s live Chat has an innovative solution for it.
Instead of having to call and connect with the healthcare staff, patients can book appointments by themselves on WhatsApp itself.
- They can select whatever time suits them and is available as well by interacting with our 24/7 live chat agent support or even our chatbot.
- Moreover, in a scenario where a person is unable to make it to the appointment, then they can reschedule at the earliest time convenient on WhatsApp itself without a fuss.
LivServ’s live chat makes the entire process easier and streamlined for medical professionals as well as patients.
Patients can connect with healthcare professionals, schedule appointments, ask their queries, and even find out about various treatments or schemes available.
When patients are on Facebook, they can connect with live chat customer support to find out about the various treatments or schemes available for the treatments they want to get done.
It is a one-stop solution for customers.
They can find answers to their queries in seconds without having to leave the platform they are on. The purpose of LivServ’s fully managed live chat is to make the lives of healthcare professionals and patients easier.
Call Connect
Our live chat agents can connect patients with your healthcare representatives as soon as possible.
It allows patients to consult the medical team from anywhere in matters of urgency. This way customers can remain in contact with their doctors even if they are traveling or cannot physically visit them.
It also makes taking follow-ups after procedures or connecting for routine checkups virtual and less time-consuming wherever possible.
The combination of AI and the unique feature of 24*7 available live chat agents suits well for medical professionals.
Ask for a 14-day free trial of the Livserv hybrid platform today!
Mr. Prassanna Kumar is Industry veteran with in-depth experience in managing 24×7 chat agents and different marketing activities. He has experience at growing brands in different industry verticals. You can connect with him at his linkedin profile