Customer service is the bridge between customers and the business. Here users can interact with the company if they ever have queries or concerns.
But that’s not all.
It also helps in customer retention as well. Good interaction with the company can convince people to purchase a product. However, a bad experience with customer care can also stop customers from purchasing from them anymore.
With technological advancements, it is possible to enhance customer service by incorporating the AI-Human hybrid combination. LivServ provides this effective blend of AI and humans to provide better customer service.
Here is how it helps.
1. Provide Service 24*7
Customers can require help anytime, even outside office hours. The users might be facing a problem while making some critical transactions too, and that’s why having customer service available 24*7 makes sense.
Now, businesses can opt for agents working in shifts. But it is not one of the cost-effective solutions. So, having AI chatbots live 24*7 removes the issue of unavailability. So, for customers, the business can be live all the time. It makes for excellent customer service.
LivServ also assists businesses in providing customer service 24*7 with AI bots and skilled human agents.
2. Save Time and Resources
When a business has a substantial customer base, the customer service agents can get pretty busy. Moreover, one experienced service agent can handle about 4-5 chats at a time. Therefore, if there are any queries, then it will take time to answer them. And it would be frustrating for customers if they were kept waiting for a long time.
Now, chatbots don’t have that kind of limitation. They can work on many chats at once. Moreover, with the hybrid version, the human agents can handle almost 8-10 conversations at a time. Companies can connect with brands like LivServ and set proper levels of interaction.
The AI bots can handle simple, repetitive, or fact-based queries and free up human agents to handle queries that require human intervention. This way, businesses can save time and resources.
3. Make Better Business Decisions
For any business to do better, data is important. In order to make an informed decision, it is crucial to analyze present and past data. LivServ’s hybrid live chat model also allows monitoring of the sales and marketing performance of the business.
This way, businesses have an exact idea about the current situation and can take necessary steps accordingly.
4. Lead Generation
Not everyone may be a potential customer when businesses have visitors to their website or any other social media channel. Some may have accidentally stumbled upon the chat or maybe been browsing casually. While some might connect with customer service for genuine queries.
Here, the human agents can handle genuine queries and filter them out from the rest. These can become leads for the business to pursue. LivServ provides an almost instantaneous transfer of potential leads in real time.
So, these are some of the benefits of having a hybrid AI+Human model. As and when technology progresses, what we can do with the hybrid model will keep increasing. So, partnering with brands like LivServ allows businesses to benefit from these models.