The presales team of any company is essential to the success of a product or service. The more efficient and successful they are at their job, the better it is for the company. So, it is essential to increase their productivity.
Here is how chat support systems like that of LivServ can assist such sales teams.
- Businesses can integrate customer support on multiple channels, like Facebook, WhatsApp, etc., with chatbots.
- Providing omnichannel integration is beneficial for businesses as it increases customer interaction. Moreover, it increases trust and comfort levels for customers.
- For example, if a business is running ads on Facebook, then the customer sales team can answer these queries there. So, potential customers won’t have to leave Facebook and visit the website for further information. It doesn’t interrupt the customer’s thinking process and leads to better results for the ad campaign.
LivServ chat provides omnichannel integration as well. Therefore, customers can receive information instantly with omnichannel integration. Moreover, the chatbot can also act as an information brochure for the sales team. So they can quickly answer the inquiries they receive and increase effectiveness.
2. Answering repeated queries
- Usually, there are some common concerns that customers share. For example, if there is information about courses on the website, customers can have queries about the cost of it. This becomes a common question.
- Now, without AI, the presales team will have to answer the same repeated questions. So it will take more time to go through all the queries.
- They will have to keep doing repetitive tasks. But with chatbots, they can take care of so many questions that people ask frequently.
- This way, the sales team can focus on unique inquiries that the customers have. It will help them provide quick and accurate responses.
The LivServ chatbot provides support around the clock and can take care of repeating questions. This frees up their human agents to take care of unique questions and answer them well.
- Whenever customers interact with the live chat system, their information, like name, address, etc. is collected. For example, with LivServ chat,
- Now, this data is transferred to the CRM department of the business.
- Now, LivServ can filter out potential leads from the rest of them and shortlist people who might actually get the product or service.
- For example, there are many visitors to a website or an ad campaign who are there by mistake or are simply browsing. LivServ can separate them from the actual leads who are actually considering buying or availing of the service.
- Now, with this quality data, the sales team can contact only the people who are potentially interested and inclined to buy.
- They can save time and not contact others who are not serious about the service or product.
4. Data privacy
- In today’s world, data privacy is a raging concern. It is important to maintain data privacy and only access data that is necessary.
- LivServ takes privacy seriously. The agents cannot access data like the phone number or address of the potential customer. That data is directly transferred from the customer to the business.
If it is getting tough for the sales team to handle the number of queries, businesses can definitely think about partnering with live chat systems, as LivServ provides.
Mr. Prassanna Kumar is Industry veteran with in-depth experience in managing 24×7 chat agents and different marketing activities. He has experience at growing brands in different industry verticals. You can connect with him at his linkedin profile