• Give patients a convenient option to book appointments anytime, anywhere – Website or on WhatsApp.
Simplify Appointment Booking
• Connect with existing CRM/ERP systems for real-time availability.
• Enhance patient engagement through automated appointment reminders.
• Allow appointment rescheduling to give your patients more control – adjust their date and time slot.
Automate Patient Support
• Automate FAQs related to billing, account information, and insurance questions.
• Send lab tests & diagnostic reports, directly to patients via WhatsApp.
• Conduct post-engagement follow-ups, and CSAT/NPS surveys to collect feedback.
• Connect genuine and complex inquiries to the patient access team via call in real-time.
Overcome Staffing Issues
• Send out proactive health tips, and reminders on medication.
Why Choose Us for Healthcare Marketing?
Livserv ensures that healthcare marketers can effortlessly improve digital engagement & experience for patients
24/7 Engagement with Contextual Probing Questions
Instant & Adaptive Responses with Sentiment Analysis
Multi-Channel Integration including WhatsApp, FB, CRM
Build-Train-Deploy Conversational AI for Healthcare & Wellness in 5 Minutes
Detailed Overview of Patient Behaviour, Interactions and Demographics
Next-Gen, Cost-effective AI Solution to Automate Tasks for Patient Access Teams
YOU’RE IN GOOD COMPANY
F.A.Q
Frequently Asked Questions
You can train Conversational AI using vast amounts of medical literature, clinical guidelines, and patient interactions. Machine learning techniques, such as natural language processing, are employed to understand and generate human-like responses.
LivServ is capable of learning from your healthcare data to give the best answer possible during patient interaction.
Conversational AI can greatly enhance healthcare call centers by automating tasks such as initial triage and routing, appointment scheduling, prescription refills, billing inquiries, and providing general health information.
By handling routine queries, Conversational AI reduces hold times, improves patient satisfaction, and frees up human agents to focus on complex issues. It can integrate with electronic health records for personalized assistance, offer multilingual support, and proactively follow up with patients post-visit.
Conversational AI is not meant to replace medical professionals or diagnose complex medical conditions. It can provide general information and guidance based on the data it’s trained on, but actual diagnoses should be made by qualified healthcare providers.
Yes, Conversational AI can offer mental health support by providing coping strategies, self-care tips, and educational resources. However, it’s not a substitute for professional mental health diagnosis and treatment.
Testimonials
What they are saying about us
I am really impressed by my friends at LivServ. They turned me into a believer that chatbots & live agents can efficiently handle international patients, Inpatient queries, and OPDs for advanced treatment round-the-clock. Not only that but all patient data is transferred to us in real-time for expert feedback to the patients.
Surya Kumar Ramaiah Ayurveda
Ceo & Founder
We get a lot of leads for our Hotel Sonesta Inns which are generated from LivServ Hybrid Chat. This enables us to boost our business, inspite of the stiff competition in Goa. We wish LivServ all the best.
Jose De Souza
General Manager, Sonesta Inns
We needed a live chat option for our website which suited our budget and thanks to LivServ, their hybrid chat module which is a mix of both AI and human agent, we have started to get a lot of business enquiries and all our website visitors are handled immediately.
Indian Astrology Software
General Manager
We have got a lot of business enquiries on our website, thanks to LivServ. We needed a cost-effective solution to filter out the most potential leads to follow. LivServ's hybrid chat system serves us well as the AI bot & their live agents handle the visitors while transferring only the most potential leads instantly to us.
Shreeraj Nair
Partner, Rasayana Ayurveda Centre Kerala
We have been using the services of Livserv for more than 10 years now and are extremely pleased with their service. The agents capture the relevant information that we need through the chats and the information is passed on immediately to us along with the chat transcripts. We get regular summarised updates about the leads, the quality of which are good. The relationship manager regularly talks to us and takes feedback about improving their service levels.
Prof. Sridar Natarajan
Dean of Chennai Business School
Contact
Contact Us
Address
146, Shanthala Plaza, 14th cross, 8th Main, Malleshwaram, Bengaluru – 560003, Karnataka, India
Call Us
+91 9513336404
Email Us
admin@livserv.com
Open Hours
Monday - Friday
9:00AM - 06:00PM